Reached us outside of our work hours? Here are some of our most common questions that might be helpful for you
What is the shipping lead time for my order?
Please expect the below lead times
- New Zealand / North Island – 1-2 days
- New Zealand / South Island – 2-5 days
- Australia – 2-3 days. Up to 5days for rural
- Asia Pacific – 3-6 days
- United States of America – 2-4 days
- Caribbean – 3-5 days
- United Kingdom / Europe – 4-7 days
*Above time frames are estimated and do not always allow for any unforeseen custom clearance lead times
What if I need to change something after I have received it?
Please return the goods to our warehouse along with the packing slip and a note confirming which product you would like to replace it for. We will replace the item (if available) and courier back to you.
If there is a cost difference we will contact you directly to either pay the difference or refund the difference.
Please ensure your contact details are on your return docket.
What is the freight cost for my order?
Freight is dependant on the weight and dimensions of the order, as well as the destination. For a more accurate freight cost, please contact an Account Manager
Can you offer branding solutions?
Yes, we can! Embroidery and screen-printing options are just some of the few embellishments we offer.
Please contact an Account Manager who would be happy to assist
How long will it take to have my product branded?
New logo set ups – Allow 7+ working days
Repeated branding – Allow 5 + days
What is your exchange/return policy?
We would be happy to exchange an item / items, pending we receive these within 30 days of purchase and in their original condition (unmarked). No longer want this item? We would be happy to issue a credit to your account for the full amount of the item to go towards your next order. Freight to return any items will be at your cost.
What is your samples policy?
- Discounted at 50%
- Freight free
- Limited to one of each colour/size per style
- Samples can be returned for a credit, the cost to return samples are at the cost of the client
- Samples must be received at Events Clothing HQ within 30 days of purchase, and in original condition, for a credit to be issued
- Full payment is required prior to dispatch
What do I do if I receive a faulty item?
We are sorry to hear this! Please contact us with your order number and item details with the fault and we will be in touch to arrange a replacement
Do you have a price list?
Retail pricing is advertised on our website. To obtain pricing for your inquiry, please contact an Account Manager who would be happy to quote
Do you hold stock in the EU?
We have limited samples available in the EU, but all stock is dispatched from HQ in Auckland, New Zealand.
Do you have a minimum order quantity?
For any order that requires branding, we require a minimum of x10 units per logo.
For any custom-made order, we require a minimum of x10 units per style.